Frequently Asked Questions
What is “research-grade”?
Peptides synthesized and tested to analytical standards for in-vitro and laboratory use only; not dispensed as pharmaceuticals.
Who can buy from Arkon?
Licensed US healthcare providers with a valid NPI and state license, plus qualified research institutions. Consumer accounts are not eligible.
What testing is performed on each lot?
HPLC ≥99% purity, mass-spec identity, net-content, sterility, endotoxin, heavy metals, peptide-map variance.
How do I get a Certificate of Analysis?
Log in, open the product page, click “Request COA” — fulfilled within one business day.
How fast do orders ship?
Orders placed before 12:00pm MST ship same business day from our temperature-controlled facility.
Are products temperature-controlled in transit?
Yes, insulated shipping with cold-packs, 2-day priority by default.
What is your return policy?
Unopened lots within 14 days, case-by-case. See Refund Policy.
Do you ship internationally?
US only.
How do I apply for an account?
Start at Request Provider Account; typical approval within 1 business day.
Are Arkon products intended for human use?
No. All materials are for research and analytical use only; not for human or veterinary administration.